iDispatcher Lite was originally designed to be a companion app to The Desktop Dispatcher. However, it works very well all by it's self. With just the iDispatcher Lite you can...

• Create and track any kind of service work order.
• Store customer contact information so it auto populates a new work order.
• Store completed jobs so a service history shows on new work orders.
• Take photos of your work.
• Capture signatures on the work order.
• Call the customer from the app.
• Email or SMS the customer from the app.
• Get maps to the job address right from the app.
• Get driving directions to the job address.

The following screen shots and instructions should guide you through using iDispatcher Lite.

This is the first screen that loads after opening. It's simply requesting permission to use your current location to load the GPS coordinates.

After answering the prompt above, you will be brought to the main screen of the app. Because there are no records present, the screen will be grayed out.

Click on the "+" sign in the toolbar at the bottom of the screen to add a record.

This is the main screen. Each work order has several tabs used to view and edit the work order. To begin editing your first record, tap on the + at the top left of the screen to add a customer to your customer list. You will be brought to the Customer List.

Tap the Phone field on the screen and type a phone number. We start with the phone number because it is used as a link to the customer list to populate the address area of the work order. To dial or send SMS from the app you must use at least a 10 digit phone number. Then tap into the name filed and type in the customer's name, address, city, state and zip. You can tap into the field or use the "Next" option that will appear on the keyboard.

When you're finished, tap the Back to Open Jobs button at the top of the screen to be brought back to the work order.

Once back on the work order, you can enter the rest of the information.

Lower down on this screen you can view and edit appointment times, warnings about the job, notes, the service history for this job address.

The Map tab allows you to view two maps. The first map is from MapQuest and is part of the app. It doesn't require you to leave the app. It is an interactive map allowing you to zoom in and out even pan.

Note: for maps to load properly, your device must have a network connection and a properly formatted address must entered on the Job Info tab.

The second map is accessed by tapping the button at the bottom of the screen. It will open the native Google Maps app on the iPhone, providing your position relative to the job address as well as driving directions.

Note: iPhones with gps work best.

Part 2) Accessing related files.

iDispatcher combines your work orders, customer list, and service history into one database. To switch between files, tap on the layout button at the top left of the screen. Select the file / layout you want to view and tap on "Done". In just a moment, the screen will switch to that layout.

The customer list is used to store contact info for your customers. Tap into each field entering as much information as you can. Remember, you must get the phone number (10digit format) in order to build a link to the work order. To add a customer tap on the + at the bottom of the screen. Lower down on the screen you can enter notes about the customer, equipment etc. and get a map to the address.